The following are the Terms & Conditions for booking an Agency Squared training course.

1. Definitions

In these Conditions the following expressions shall have the following meanings:
• “A2” or “Agency Squared” means Klaxon Ltd trading as Agency Squared.
• The “Client” means the person, company or other legal entity identified as providing a request to A2 to supply Services.
• “Services” means the goods or services to be provided by A2 to the Client under the terms of the contract and “Services” shall be construed accordingly.
• “Confirmation Date” means the date when all the following apply:
– A request to supply Services has been received from the Client by A2
– A2 has confirmed to the Client that the course or other Services requested are available and the price is correct.
– Payment has been received, or alternative payment method agreed.
• “Contract” means the contract between A2 and the Client under which the Services are to be supplied by A2 to the Client.
• “Training Provider” means the company delivering a course when this is not A2.
• “Working Day” means every day of the week apart from Saturday, Sunday and statutory holidays.  “Month” means a calendar month.  “Week” means seven consecutive days.
• “Intellectual Property” includes all training materials, course manuals, inventions, patent applications, granted patents, registered and unregistered designs, copyright works, trademarks and confidential information.

2. Scope

Unless otherwise agreed by A2 in writing prior to agreement by the Client to these Terms and Conditions the Client agrees that the provisions of these Terms and Conditions shall constitute all of the provisions relating to the Services to be provided to the Client by A2. No other terms and conditions shall be accepted.

3. Prices

The price payable for the Services shall be the list price of A2 at the Confirmation Date unless otherwise stated.

A2 reserves the right to increase the price from that advertised on the website or in other forms at our discretion and for any reason prior to the course commencement. Where this affects the price payable by the customer and the customer has made payment of the previous advertised price (not including Purchase Orders and Reservations) and does not wish to proceed at the increased price a full refund will be payable.

The price does not include travel, accommodation, meals or other related expenses unless explicitly stated.

All prices are exclusive of Value Added Tax, and this will be charged at the appropriate rate.

4. Terms of Payment

Where the Services relate to the provision of a training course, payment by credit card, debit card or bank transfer is required no later than 25 Working Days before the course start date.  Special arrangements may be separately agreed in the case of late bookings.

Where Services involve other services or goods, payment is required 5 Working Days prior to delivery or as otherwise agreed in writing.

A2 is entitled to charge interest at 2% per Month or part thereof on overdue payments.

Where pre-agreed by A2 on Training payment may be agreed by Purchase Order (from a company based within the UK only). Where payment by Purchase Order is agreed these Terms and Conditions shall remain in full force and no variation to these Terms and Conditions is accepted by A2 on Training whether detailed by the Customer within the Purchase Order or by another means without specific acceptance by A2 on Training in writing.  

Where an agreement has not been provided in writing any additions or variations to these Terms and Conditions shall be null and void.

5. Training Courses

A2 provides training in conjunction with selected Training Providers.  To the best knowledge of A2, these Training Providers are suitably qualified and accredited to deliver the training courses offered. 

The contents of course schedules are intended for general guidance only and do not form any part of a contract.  A2 reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.

The indication of course availability and location shown on the A2 website is for general guidance and does not form any part of a contract.  Please contact A2 before making any travel or accommodation arrangements as A2 will not be liable for any action that you may take in reliance on the information. 
It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements. 
A2 will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.

Unless otherwise indicated, all courses are delivered solely in English, and all delegates must be sufficiently proficient in English language before attending a course.

For courses not exclusive to one Client, A2 and its Training Providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.

6. Course Duration

Course durations for Training events are stated on the website.

All Training events are run on working days only, unless otherwise stated.

7. Cancellation, Transfers and Substitutions with respect to Training Courses

A2 reserves the right to cancel or arrange an alternative date for a course.  In such circumstances, A2 will endeavour to provide notice of cancellation or change to the Client.

In the event of cancellation, the Client will be entitled to a full refund of the course fee, but A2 shall not be liable for any other loss or expense arising.

The Client may cancel the course booking by notifying A2 in writing by acknowledged email or by recorded delivery as soon as reasonably practicable.  The Client shall also be deemed to have cancelled the course booking if the delegate does not attend the event. 

The Client shall be liable to pay a cancellation fee as follows:
Public Scheduled Courses:

Number of Days Notice Proportion of Course Fee Payable
0 – 15 Working Days 100%
16 – 30 Working Day 75%
31 – 60 Working Days 50%

Customer Specific Courses (for example on Client’s site):

Number of Days Notice Proportion of Course Fee Payable
0 – 60 Working Days 100%

In the event that the delegate is unable to attend the course booked A2 will endeavour to transfer the delegate to an alternative course.  If this is requested 15 or more Working Days from the start date of the original course, then the only charges applicable will be an administration fee of £50 (plus VAT) plus any difference in the course price. 

If a transfer is requested within 15 Working Days, then the cancellation fee above shall be payable.

A2 will endeavour to accommodate requests by the Client to substitute one delegate for another but is under no obligation to do so.  Such requests are subject to the replacement delegate meeting the pre-requisites for the course.  In the event of a substitution, the Client shall pay an administration fee of £50 plus any unavoidable costs relating to the change.

8. Credit Rating
A2 reserves the right to assess the financial status of any organisation or individual making a booking or in the process of making a booking and also reserves the right to require payment prior to confirming a booking.   

9. Liability

A2’ total liability for any loss or damage shall not exceed the price payable for the Services, except in cases of direct physical damage to the Client’s property, personal injury or death.

A2 shall not be liable howsoever caused for indirect or consequential loss including but not limited to: loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.

10. Force Majeure

A2 shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.

If A2 is unable to perform its duties and obligations under this contract as a direct result of one or more such causes A2 shall give written notice to the Client of such inability stating the cause in question. 

11. Data Protection and Confidentiality

The policy of A2 with respect to data protection is detailed in these Terms and Conditions, and its Privacy Policy which should be read in conjunction with these terms and conditions of the contract.

All Intellectual Property associated with training courses or other Services shall remain vested in the owner be it A2, its Training Provider or others.

Where Services are distance learning products, then the Client shall abide by all reasonable terms of any licence agreement applicable.

Intellectual Property which is identified as, or can reasonably be deemed to be, confidential shall not be copied or reproduced or disclosed to any third party without the prior written consent of A2.  The Client shall ensure that its employees and all those under the Client’s control and supervision comply with this obligation.

Where Services are provided to the specification or special requirements of the Client, the Client shall indemnify A2 against all costs, claims and damages incurred or arising out of any alleged infringements of Intellectual Property.

12. General

The Contract shall only become effective at the Confirmation Date.

Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by A2 or its Training Providers shall be subject to correction without any liability on the part of A2.

No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorised representative of A2.

A2 may assign or sub-contract the whole or any part of the Contract to any person, firm or company.

These Terms and Conditions expressly exclude any right afforded the Training Provider or any other third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

During the term of the Contract and for a period of 12 months thereafter, the Client shall not directly or indirectly employ or solicit for employment any employees of A2 or its Training Providers.

All parties (including A2 on Training, the Client and the Training Provider) shall comply with the Anti-Bribery Act 2010 and will make it clear to those providing services to it, that it does not accept or condone the payment of bribes on its behalf.

The invalidity or unenforceability for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforceability of the remainder.

These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.